Terms and Conditions

Welcome to Brain Waves. Kindly read through our terms and conditions to ensure a fuss-free and enjoyable shopping experience. Through purchasing our products and services indicate that you have acknowledged, understood and agree to adhere to them. Brain Waves reserves the right to make amendments to any policy or terms and conditions at any time without prior notification. In the event of any dispute, Brain Waves reserves the right of final decision.

 

General 

  • Our working days are Mondays to Fridays (9:00AM - 6:00PM) and Saturdays (9:00AM - 1:00PM), excluding Sundays and public holidays.
  • For all order enquiry, kindly email us at sumichua5560@gmail.com with your order number.
  • For urgent enquiry, please call us at +65 6246 6068 during office hours.

General Purchase And Delivery Info

  • Please ensure that you have selected the correct product in the correct colors/sizes before you complete the checkout process. We will not be able to amend orders once they have been confirmed and will not be held liable in the event the wrong item is selected.
  • Please ensure that your delivery address is updated and accurate. Incorrect or incomplete addresses may result in a delay or lost of your package.
  • Orders will be shipped out within 2-3 working days (unless otherwise stated) upon payment verification.
  • In the event that we are unable to fulfil/ship your order due to out of stock or other unforeseen circumstances, an exchange or refund will be made to your original mode of payment.
  • We reserve the right to accept or reject any order(s).

Payment

  • We accept local Internet Banking (IB) and PayPal transfers only.
  • By default, prices are stated in Singapore Dollars. Payment will be charged in Singapore Dollars and your credit card company will convert the amount to your local currency.
  • For payments via IB, kindly update your payment details via the link found in your invoice within 24 hours. Orders will automatically be cancelled after 24 hours.
  • Our bank account details are as below:
  • Account Type/Number: OCBC: 662-831254-001

Delivery

  • Prices for each product are not inclusive of postage charges.
  • For local orders, we provide local normal postage, local registered postage, courier service and self-collection.
  • All orders are processed and dispatched within 2 to 3 working days upon confirmation of order. Delivery is carried out during working hours, Monday through Friday, excluding weekends and public holidays.
  • BEGA is unable to amend orders and combine orders which were separately made once it is prepared for dispatch.
  • For more information on delivery, click HERE.

LOCAL DELIVERY

  • All local delivery mails are handled by SingPost unless otherwise stated.
  • Do note that Brain Waves will not be liable for any lost parcels in the event that normal postage is opted.

INTERNATIONAL DELIVERY

  • International orders will be shipped via SingPost Registered airmail.
  • Please ensure that you have read through our Terms & Conditions and Shipping Information before ordering.
  • Any customs or import duties charged once the order reaches its destination country must be paid by the recipient of the order. We have no control over these charges and cannot predict what they may be. Please note that all international delivery times are subjected to customs clearance.
  • For more information regarding your country's customs policies, please contact your local customs office.